If you wish to return your order because you have changed your mind and no longer want your order please make sure to send back the products packed the same way you received them to avoid breaking during transport. We do not pay for the return of your products and kindly ask you to send us a tracking number to avoid products going missing.

Caviar Orders: We stand behind our products and will refund or replace if product arrives damaged due to delay. Returns are not accepted due to the perishable nature of the product.

We do not accept any open bottles or container.

We ship our orders with TNT, DHL and ChronoFresh depending the items and location.

Caviar Orders must be placed between Monday to Wednesday before 11:30 and can only be delivered to Monaco and France. All orders received after 1PM on a Wednesday will be processed the following Monday. Being a perishable item, orders will be sent via ChronoFresh Overnight.

All orders received before 11:30 are processed and shipped the same day.

Depending on the delivery location shipping may be between 3 to 5 business days.

Due to shipping limitations, we are unable to ship packages for delivery on the holidays.

If you haven't received your order yet, please click tracking link which you received from us by email.

Please thoroughly examine your order upon receipt and inform us within 48 hours if any items are damaged or incorrect. We request you to provide photographic proof of any discrepancies or damage, which should be emailed to us at the following address:

gourmet@pensato.com

We will arrange for a replacement or refund as per our refund policy.

You have the flexibility to cancel your order within 1 hour of placement by directly contacting us via email. If you need to make any changes to an order that has not yet been dispatched, we can accommodate modifications internally. 

Please reach out to us at gourmet@pensato.com for both cancellations and modifications. 

After the 1-hour window, orders may already be processed and on their way to you, limiting our ability to make changes.

We accept all major credit cards and wire transfer.

Please ensure your payment method is valid to avoid any delays with your order.

Yes, we are delighted to offer all first-time buyers a special 15% discount. To avail of this discount, you simply need to subscribe to our newsletter. Upon subscription, you will immediately receive a one-time use discount code directly to your email. Make sure to apply this discount code at the checkout step.